MobileHelp Reviews
Pros
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Advanced mobile unit
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No landline required
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Voice extension and fall detection
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GPS system
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Tracking mobile app
With MobileHelp‘s medical alert system, wherever you go, you’ll be protected. One convenient characteristic shared by most of its products is that they don’t need a landline to function.
When it comes to on-the-go options, the MobileHelp Solo station and lightweight two-way-communication Micro button works with a cellular network. Family members can use their computers or smartphones to locate the device’s wearer via the caregiver tools, granting them extra peace of mind.
MobileHelp aims to be a supporter, not just a protector, and its wide range of additional accessories can help improve aging adults’ everyday lives. All these come at reasonable prices, with the service starting at a mere $22.80 per month with a yearly subscription. There are also several discounts and even one month for free. Readers can contact the sales team through the toll-free number +1 (800) 809-9247 to know more.
1 month free with MobileHelp
Although MobileHelp already provides various ways to offer its service competitively, there's a special promotion of one extra month at zero cost when choosing annual billing.
Get 1 Month for Free
Monitoring services
Monitoring resources
24/7/365 monitoring
Medical monitoring
2-way communication
Fall detection
Fire detection
CO detection
Activity monitoring
Medication monitoring
Multilingual assistance
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In the case of an emergency, a quick reaction is vital, and using a cell phone to contact the local emergency services requires a significant amount of composure from a senior in distress. They may have to wait to get connected, introduce themselves, and clearly explain their situation and location before any help can be dispatched. This is all precious time wasted.
However, MobileHelp provides around-the-clock monitoring services where skilled operators are contacted instantly in an emergency. They already possess the necessary information about the customer, such as their name and location, thanks to the integrated ID and GPS location tracking system in the emergency help button.
This allows the staff to react fast and inform the paramedics about the user’s medical history, therefore ensuring the correct treatment is provided. Underwriter Laboratories tested the operation and safety of MobileHelp‘s monitoring center, and the certification is proof of their satisfaction.
Plus, it’s not a problem if your loved one doesn’t speak English – MobileHelp immediately connects to a third-party translation agency to answer non-English distress calls.
Fall detection
MobileHelp also offers a button with fall detection technology. It’s a small, lightweight pendant that can be comfortably worn around the neck. The device registers when the carrier loses their balance and falls to the ground.
It’s made of waterproof material, so the wearer is fully protected in the shower, where most falls occur. The fall button may not detect 100% of falls, but a false alarm can be canceled easily on the base unit. Plus, the pendant is compatible with both types of base stations.
MobileHelp Connect
MobileHelp Connect is where the company truly shines by showcasing that it’s a mobility-first solution. It’s available on browsers and mobile devices through its Android and iOS apps.
This service provides feedback for relatives on the current location of the GPS button carrier and sends an automatic notification when the button is pressed. The first 30 requests for information each month are free with your MobileHelp plan, and an additional 30 can be bought for $6.
Then, there’s MobileHelp Connect Premium, which costs $6 per month. This comes with various benefits, such as discounts on accessories, services, and extra pings for location detection.
More importantly, MobileHelp Connect Premium offers free replacements for damaged or lost equipment, which is something that happens more often than you may think. Plus, customers enjoy a price lock for the first two years after signing up for MobileHelp Connect Premium.
Monitoring equipment
Monitoring equipment
Central units
Wireless/cellular systems
Wrist pendants
Necklaces
Microphone buttons
Waterproof buttons
Lockbox
Automatic testing
Battery lifetime
5+ years
Station backup battery
30 hours
Voice extenders
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MobileHelp places great emphasis on quality eldercare and strives to cover any situation that may occur, which is why the company offers a wide variety of devices.
There are two in-home options that either need a landline or cellular network to function, and two on-the-go devices.
MobileHelp in-home equipment
The company’s in-home options are Classic Cellular and Classic Landline. As the name implies, Classic Landline is a central base unit that requires a landline to work. Seniors can press the help button and take advantage of the device’s two-way communication capability to contact a care agent. The base system also works with a neck button, covering an area of 600 feet.
If you prefer a station that works with a cellular network, you should opt for MobileHelp Classic Cellular. This piece of equipment works similarly to Classic Landline but covers a wider area (1,400 feet) and works with both necklaces and bracelets.
Classic Cellular
Classic Landline
On-the-go devices
Active seniors who enjoy spending time out of the house will get more from an on-the-go device. Both MobileHelp‘s Solo and Micro work on the AT&T cellular network and provide GPS tracking.
The main difference between the two is that while Solo works as a mobile station that supports help buttons, the latter is a light and waterproof piece of equipment that can be worn around your neck.
In the practical sense, the Micro device is the better solution. If the carrier feels sick while out, for example, they only need to press the button to speak with a care agent. There’s no need for any extra accessories.
The advantage of the mobile station is that it can be left in its charging pod while at home, as it’s always possible to press the wearable button when necessary. This way, the device is less likely to run out of battery, meaning the user is always protected.
Solo
Micro
Finally, MobileHelp provides bundles that combine several devices in just one subscription. Depending on your needs, you may prefer the MobileHelp Home Duo Bundle (Classic plus Solo) or Mobile Duo Bundle (two mobile stations).
While MobileHelp Home Duo Bundle is perfect for a senior who wants the safety net of having an in-home and on-the-go device, Mobile Duo Bundle is ideal for households of two.
Bear in mind that MobileHelp doesn’t charge for the equipment, regardless of your plan. Instead, they lend you the devices, which need to be returned after you part ways with the company.
Duo Bundle
Mobile
Setup
If you wish to purchase one of MobileHelp‘s products, you can call or order it from the company’s website. The online form allows you to set specific details like the length of the term and accessories, such as a lockbox.
Additionally, the company insists you create a MobileHelp account to manage the medical alert history and contact list of the person you wish to protect.
Setting up the products is also straightforward. Besides the Classic Landline, which needs to be plugged into a landline, all others will start working the moment you plug them into the power outlet.
Of course, it’s always recommended to do a test run right away to ensure everything is working correctly.
Pricing
Pricing
Activation fee
Lifetime price guarantee
Free spouse monitoring
Free shipping
Free repairs & replacements
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MobileHelp has a flexible pricing system that can be customized, ensuring that every budget finds a corresponding deal. You’re also not forced to commit to a long-term contract. There’s a choice between monthly, quarterly, semiannual, and annual payment plans.
While monthly and quarterly billing are more flexible, the semiannual and yearly subscriptions cost less on a monthly basis, as longer plans are rewarded with discounts. The longer subscription is definitely an attractive option, as the company offers prorated refunds. For example, if you opt for an annual plan and cancel after only three months, you will be reimbursed for the remaining nine.
MobileHelp Classic Cellular
$22.90/mo
Billed annually
Wireless home system
Cellular AT&T network
1,400 ft range
2-way communication
24/7 monitoring
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MobileHelp Solo
$32.03/mo
Billed annually
Mobile system
Cellular AT&T network
600 ft range
2-way communication
24/7 monitoring
GPS tracking
MobileHelp Mobile Duo Bundle
$45.85/mo
Billed annually
Home and mobile systems
Cellular AT&T network
1,400 ft range
2-way communication
24/7 monitoring
GPS tracking
The in-home plans start at $22.80 per month with a yearly subscription. If you only want the mobile device, you can get the MobileHelp Micro for as little as $32.03 per month or the MobileHelp Solo for $32.03 (also with a yearly billing cycle).
Most plans include free shipping and handling and offer equipment activation at zero cost, but keep in mind that some may come with an activation fee when choosing the monthly billing. You can also test the service for 30 days risk free. If you aren’t happy, send back the device and get a full refund. To discover MobileHelp‘s full price range and promotions, we advise that you contact the company directly by calling +1 (800) 809-9247.
MobileHelp also offers additional equipment to help senior citizens in their everyday lives. There is a fall detection pendant that costs an extra $5.50 per month ($11 if you opt for the monthly plan). Other extras include waterproof wall buttons, additional wearable buttons, access to a telehealth platform, and a protection plan that costs $6.99 per month. On top of all that, there’s a special promotion where you get one month of service, expedited shipping, and a lockbox for free, as well as 50% off fall detection.
Accepted payment methods
Visa
Mastercard
American Express
Discover
PayPal
Wire Transfer
Check
Crypto
Customer service
Customer support
24/7
Live chat
Email
Phone
Community
FAQs
Video tutorials
Remote desktop
Blog
Facebook
Instagram
X
YouTube
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MobileHelp has many certifications for meeting quality service standards, the most prominent being an A+ from the Better Business Bureau and recognition from Underwriters’ Laboratories.
The company’s well-laid-out website lets you thoroughly inspect the different features and advantages of the services. For further information, you can call MobileHelp via the toll-free number +1 (800) 809-9247, send an email, request a free brochure, or send a quick message through live chat.
You always get to speak to US-based personal consultants and never machines. MobileHelp is also present on social media channels – such as Facebook, X, and Instagram – and runs a frequently updated YouTube channel. There, you can find videos about the company’s products, interviews, and other interesting topics.
Bottom line
The main strength of MobileHelp is that there is virtually no limit to its help button’s range, which is key to freeing seniors from the boundaries of their own homes. The base units can protect the user inside and outside their home, and include voice extension and fall detection.
Plus, you can customize your safety net to your heart’s content with extra accessories like the waterproof wall buttons. Emergency operators are ready to help 24/7 and can locate the carrier anywhere, thanks to the mobile devices’ GPS tracking system.
Importantly, MobileHelp‘s prices are reasonable, so any senior can afford to live their life happily and independently. The best part is that you can try out MobileHelp by taking advantage of the 30-day risk-free refund policy.
MobileHelp FAQ
Who owns MobileHelp?
MobileHelp was acquired from Advocate Aurora Enterprises by Medical Guardian in May 2024.
How does MobileHelp work?
MobileHelp connects users with emergency operators via wearable devices equipped with GPS and wireless technology. In case of an emergency, pressing the button on a MobileHelp device sends an alert to its response center, where help is dispatched as needed.
How much does MobileHelp cost?
That depends on which device you’re considering, but its prices start at $22.80
per month with annual billing.
How do I cancel MobileHelp?
To cancel subscriptions, customers need to contact MobileHelp‘s customer service to manage their account terminations.
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Recent updates
See a list of the modifications that were made to this article.
November 12, 2024
Updated images, pricing, and plans. Removed discontinued products and services.
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